FAQs

  • Q. Who should not sign up for Tank Track?
    A. Tank Track is not for everyone. It is intended exclusively for septic service businesses that manage between one and ten trucks. If your business is not included in that description, this program is not for you. If you run a septic business and want the most high-tech, complicated features on the market today, the simplicity of Tank Track may not be what you are looking for.
  • Q. How secure is my information stored online?
    A. Very secure. When you access your files over the Internet, your transmission is protected by 256-bit SSL encryption technology. All Tank Track data is hosted on servers in ultra-secure U.S. locations, complete with power backups, fire suppression systems, video surveillance systems, and 24/7 armed guards. Chances are, your septic service information might be safer in Tank Track than it would be at your local bank.
  • Q. I am not a high-tech person. Will I be able to use this?
    A. Yes. Tank Track is designed to be intuitive and simple so that even users with basic computer skills can get the hang of it.
  • Q. What if my employees don’t like to use a computer?
    A. No problem. In fact, many septic companies are run by families where only one member is a computer user. Thankfully, in Tank Track you can easily print beautiful job forms and invoices, or export and print your contact lists and property info. It’s a win-win for computer users and paper lovers alike.
  • Q. Can I use Tank Track to go paperless?
    A. Sort of. First of all, you can access your files from any computer or tablet with Internet access. You can send receipts and invoices by email and store copies locally as PDF files. You can generate reports of all types and save them locally as well (as PDFs or Excel files). You can even email service due notices automatically to those customers for whom you have an email address. So the reality of going paperless is closer than ever!
  • Q. Can I use Tank Track with mobile devices?
    A. You and your team can access your company account and use the software with any Internet-connected tablet. You can complete invoices, record payments, create service due notices, and send receipts and invoices by email from the driveway of each customer.
  • Q. How long does it take to get started?
    A. A few hours, or perhaps less. After signing up, you can export files from your other programs (like Excel, Quickbooks, or Access) and import them into Tank Track. Then you can adjust your settings to show the users, trucks, company information, and job form information you desire. Then you’re good to go.
  • Q. Why don’t you offer a free trial?
    A. A lot of companies offer a free trial because it prompts more people to sign up. Unfortunately, many of those people forget to try the software. We decided that charging from the start would be a better way to make sure that customers who sign up are really committed to giving it a shot. We offer our 90-day, money-back guarantee so that if you decide the program isn’t meeting your needs, you can cancel without losing your investment. Simply request a refund within the first 90 days and we’ll be happy to provide it.
  • Q. If I cancel, can I get a refund?
    A. We offer a 90-day, money-back guarantee so that you can try the program risk free. If you decide to cancel within the first 90 days, just contact us by phone or email to request a refund and let us know how we can improve the program for your needs.
  • Q. I need help. How do I get customer support?
    A. You can see our business hours here and view our customer support information or submit a request here.
  • Q. Will I be able to add the fields I want in the Tank Track job form?
    A. Yes. We have found that aside from basic address and phone number information, there are as many different job form fields as there are septic service companies. Some companies want to know about the availability of a water hose, and others want to know about filters and pump-up systems. In Tank Track, you can customize the fields that you want to have on your job forms, including checkboxes and other types of fields.
  • Q. Does Tank Track accommodate portable sanitation management?
    A. Not specifically. It’s on our list, though, and we’ll be adding that component at some point in the future. However, many companies have told us that they plan to use Tank Track for their septic and portable businesses by simply customizing the property information fields and services/products listed to reflect items in both categories. You can customize the program to reflect the jobs you do, from tank pumping to drain cleaning to grease traps… or even snow plowing or trash hauling. (It’s amazing to see how many different jobs septic companies are doing!)
  • Q. What happens if I cancel my Tank Track subscription?
    A. If you decide after using Tank Track that it isn’t for you, you will be able to access your account only during the remainder of your current payment period. During this time, you should download your backup file containing all of your current customers and property details. This file is available for local backup as often as you wish, at no additional charge to you. Some companies make it expensive to leave. We don’t. Of course, we’d miss you, so we hope you’ll stick around!
  • Q. How can I stay up on the latest news from Tank Track?
    A. Sign up for our free e-newsletter, and we’ll send updates right to your inbox. If you have a question about something and don’t see the answer, shoot us an email or give us a call. We’d love to hear from you. See you around!
  • Q. What happens if my Internet connection has a problem?
    A. We have a “plan B” for those occasional times when your Internet connection goes down due to severe weather or other problems. Since Tank Track is an Internet-based program (technically, a “web app”), you will not be able to access your account without an Internet connection. You can find an alternate location with Internet from which to work, if convenient. Or, you can access all of your up-to-date customer information, limited schedule, and property details in a spreadsheet that you can save daily on your local computer. It’s not ideal, but it will keep you going with the basic info you need until your Internet connection is back.

Still have questions? Send us an email and let us know.

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